{"id":495621,"url":"\/shipping-returns\/","layout":"standard","version":"2025-12-03T10:00:59.000000Z","blocks":[{"id":4816259,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":120178439,"value":"<h3>Shipping &amp; Returns<\/h3><p><strong>Shipping Policy<\/strong><\/p><p><strong>\ud83c\udfd4\ufe0f The Tri-Border &amp; Europe<\/strong> We ship to our home territories of France, Italy, and Switzerland, as well as the wider EU.<\/p><ul><li><p><strong>\ud83c\uddeb\ud83c\uddf7 France, \ud83c\uddee\ud83c\uddf9 Italy &amp; \ud83c\udde9\ud83c\uddea EU:<\/strong> For all orders under \u20ac150 to the European Union, we use the IOSS system. This means <strong>Customs &amp; Taxes are Pre-Paid<\/strong>. The price you see at checkout is the final price. No surprises at the door.<\/p><ul><li><p><em>Delivery: 3-7 Working Days.<\/em><\/p><\/li><\/ul><\/li><li><p><strong>\ud83c\udde8\ud83c\udded Switzerland:<\/strong> We ship fast to Switzerland. Please note that as Switzerland is outside the EU customs union, orders over approx. <strong>CHF 65<\/strong> may incur local VAT or import duties upon delivery, depending on Swiss regulations.<\/p><ul><li><p><em>Delivery: 5-7 Working Days.<\/em><\/p><\/li><\/ul><\/li><li><p><strong>\ud83c\uddec\ud83c\udde7 United Kingdom:<\/strong> Domestic shipping with no fees.<\/p><ul><li><p><em>Delivery: 1-3 Working Days (Tracked).<\/em><\/p><\/li><\/ul><\/li><\/ul><p><strong>\ud83c\udf0d North America &amp; Rest of World<\/strong> We ship globally to bring the Alpine lifestyle to everyone.<\/p><ul><li><p><strong>\ud83c\uddfa\ud83c\uddf8 USA &amp; \ud83c\udde8\ud83c\udde6 Canada:<\/strong> Fast, tracked shipping. Please note that local import duties or taxes may apply upon delivery depending on your state\/province regulations.<\/p><\/li><li><p><strong>Rest of World:<\/strong> Local customs duties may apply.<\/p><\/li><li><p><em>Delivery: 5-10 Working Days.<\/em><\/p><\/li><\/ul><hr \/><p><strong>Returns Policy<\/strong><\/p><p>We want you to love your Dahu gear. If the fit isn't right, you can return items within <strong>30 days<\/strong>.<\/p><p><strong>How to Return:<\/strong><\/p><ol><li><p><strong>Scan the QR code<\/strong> on your packing slip (or visit the URL listed on your paper invoice).<\/p><\/li><li><p>Follow the online instructions to generate your return label.<\/p><\/li><li><p><strong>Pack it up:<\/strong> You can reuse our rip-proof paper mailer packaging.<\/p><\/li><li><p><strong>Important:<\/strong> Our recycling and returns facility is based in the UK. Please clearly mark the package as <strong>\"RETURNED GOODS\"<\/strong> to avoid delays at the border.<\/p><\/li><\/ol><p><em>Questions? Contact the guides at <\/em><a target=\"_self\" href=\"\/help\/\" rel=\"noreferrer noopener\"><em><u>Help<\/u><\/em><\/a><\/p>"},"borderRadius":{"id":120178440,"value":"#{text.border.radius}"},"textColor":{"id":120178441,"value":"#182542"},"backgroundColour":{"id":120178442,"value":"#0000"},"truncateHeight":{"id":120178443,"value":null},"padding":{"id":120178445,"value":"6"},"fullWidth":{"id":120178446,"value":"0"},"fullBackgroundColor":{"id":120178447,"value":"#{text.fullBackground.color}"},"published":{"id":120178448,"value":"1"},"conditions":{"id":120178449,"value":"[]"},"template":{"id":120183950,"value":"text"}}},{"id":4816260,"type":"banner","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"type":{"id":120178450,"value":"standard"},"title":{"id":120178451,"value":null},"copy":{"id":120178452,"value":null},"titleColor":{"id":120178453,"value":"#{banner.title.color}"},"titleBackground":{"id":120178454,"value":"#{banner.title.background.color}"},"copyColor":{"id":120178455,"value":"#{banner.copy.color}"},"copyBackground":{"id":120178456,"value":"#{banner.copy.background.color}"},"contentWidth":{"id":120178457,"value":"95%"},"textShadow":{"id":120178458,"value":"#{banner.text.shadow}"},"borderRadius":{"id":120178459,"value":"0px"},"buttonBorderRadius":{"id":120178460,"value":"#{button.border.radius}"},"buttonBackgroundColor":{"id":120178461,"value":"#{button.primary.color}"},"buttonStyle":{"id":120178462,"value":"secondary"},"buttonSize":{"id":120178463,"value":"standard"},"overlayOpacity":{"id":120178464,"value":"0"},"overlayColourStart":{"id":120178465,"value":"#000000"},"overlayColourEnd":{"id":120178466,"value":"#000000"},"overlayDirection":{"id":120178467,"value":"90"},"image":{"id":120178468,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/6kl2doccyzjxxza0si9d6op6iytxumg4m0rs6ba68zvmuvwv.png.png?w=auto&h=auto&fy=0.66962573348479\",\"alt\":\"\"}"},"video":{"id":120178469,"value":null},"videoThumbnail":{"id":120178470,"value":null},"media":{"id":120178471,"value":"image"},"align":{"id":120178472,"value":"center"},"verticalAlignment":{"id":120178473,"value":"center"},"font":{"id":120178474,"value":"#{heading1.font}"},"actions":{"id":120178475,"value":"[{\"text\":\"\",\"href\":\"\"},{\"text\":\"\",\"href\":\"\"}]"},"template":{"id":120178476,"value":"banner"},"padding":{"id":120178477,"value":"6"},"fullWidth":{"id":120178478,"value":"1"},"fullBackgroundColor":{"id":120178479,"value":"#{banner.fullBackground.color}"},"published":{"id":120178480,"value":"1"},"conditions":{"id":120178481,"value":"[]"}}}],"properties":{"title":{"id":120178435,"value":"Shipping & Returns"},"isStorePage":{"id":120178436,"value":"1"},"description":{"id":120178437,"value":"Fast shipping to France, Italy, Switzerland & the UK. 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